FORT LAUDERDALE — A couple of dads were denied “family boarding” while trying to catch a Southwest flight from New York back home to Fort Lauderdale.
Those airline folks just never seem to learn!
Grant Morse, his husband and their three children were flying Saturday morning and attempting to board as a family. This is something they’ve done on a number of occasions. But, this time the boarding agent stopped them.
Morse said the agent told them “This is for family boarding only.”
Morse told WGRZ, “This gate agent immediately approached my spouse and said this is for family boarding only and my spouse looked up and said, ‘Well, we are a family. It’s myself, my spouse and our three children.’ She said it’s family boarding only and got very sarcastic.”
Not a great move for an airline employee these days!
Congress has said it wants airlines to get serious about their customer service.
Remember, it was only last month that a United passenger was dragged off a plane for refusing to give up his seat.
Southwest’s family boarding policy states an adult can board with a child. But, parents are often allowed to board together with their child or children.
Not in this case. In the end, only one of the parents was allowed to board with the children.
What’s more, Morse’s 83-year-old mother-in-law was traveling with them and the airline placed her in an emergency exit seat.
And if you’ve ever heard the stewardess’ spiel as you angled for the few extra inches of legroom in the emergency exit row, you know a frail 83-year-old doesn’t belong there, alone.
A spokesperson for Southwest said if grandma needed assistance, the family needed to ask for it ahead of time.
What ever happened to the friendly skies?
Morse said it’s discrimination, clean and simple.
“Never once did they say, ‘You two fathers and you three kids can board and grandma has to wait over there,” Morse told the HuffPost. “I feel all they’re doing is trying to cover up discrimination right now.”